Valutare la percezione dei fattori di rischio da stress lavoro-correlato attraverso strumenti adattati al contesto: Il caso degli addetti al call-center

Translated title of the contribution: Assessing employees' perceptions of risk factors for job stress using context-specific methods: The case of call-center workers

Paul Maurice Conway, Tatiana Aquilina, Paolo Campanini, Donatella Camerino, Silvia Punzi, Giuseppe Paolo Fichera, Laura Francioli, Luca Neri, Giovanni Costa

Research output: Contribution to journalArticle

Abstract

The Italian Advisory Committee on work-related stress has outlined a step-by-step approach which considerably limits workers' participation in the first phases of the assessment procedure. Albeit cost-effective, such approach neglects the relevance of employees' perception in correctly identifying likely risk factors for job stress. Results of the present study, considering call-center workers, points to the need of adopting subjective instruments for job stress assessment that are context-specific, whereas using generic job stress models only (such as Job Demand-Control and Effort Reward/Imbalance) may not permit the identification of risk factors that are peculiar to the work settings under investigation.

Translated title of the contributionAssessing employees' perceptions of risk factors for job stress using context-specific methods: The case of call-center workers
Original languageItalian
Pages (from-to)343-347
Number of pages5
JournalGiornale Italiano di Medicina del Lavoro ed Ergonomia
Volume33
Issue numberSUPPL. 3
Publication statusPublished - Jul 2011

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

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