The Italian Advisory Committee on work-related stress has outlined a step-by-step approach which considerably limits workers' participation in the first phases of the assessment procedure. Albeit cost-effective, such approach neglects the relevance of employees' perception in correctly identifying likely risk factors for job stress. Results of the present study, considering call-center workers, points to the need of adopting subjective instruments for job stress assessment that are context-specific, whereas using generic job stress models only (such as Job Demand-Control and Effort Reward/Imbalance) may not permit the identification of risk factors that are peculiar to the work settings under investigation.
|Translated title of the contribution||Assessing employees' perceptions of risk factors for job stress using context-specific methods: The case of call-center workers|
|Number of pages||5|
|Journal||Giornale Italiano di Medicina del Lavoro ed Ergonomia|
|Issue number||SUPPL. 3|
|Publication status||Published - Jul 2011|
ASJC Scopus subject areas
- Public Health, Environmental and Occupational Health