Dealing with patients in healthcare: A self-assessment tool

Paola Gremigni, Giulia Casu, Marinella Sommaruga

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

Objective: This study aimed to investigate how healthcare personnel self-evaluate their ability to relate to patients in day-to-day practice from a patient-centered perspective, and to test the psychometric properties of a questionnaire developed to assess it. Methods: A sample of 600 healthcare personnel, recruited among eight hospitals in various parts of Italy, completed the 16-item Provider-Patient Relationship Questionnaire (PPRQ). A sample of 50 nurses answered the PPRQ twice, at a four-week interval. The PPRQ validity, reliability and susceptibility to social desirability were tested. Results: PPRQ showed good reliability and structural validity, with four first-order factors: effective communication, interest in the patient's agenda, empathy, and patient involvement in care. Correlation with social desirability was negligible. Participants rated themselves as highly competent in communicating with patients, but less interested in involving the patient in care and in the patient's agenda. Differences in PPRQ dimensions were found between groups based on job type and geographic area. Conclusion: PPRQ is a brief self-report measure of the provider-patient relationship with promising psychometric properties in this sample. Practice implications: PPRQ has potential value in promoting a self-reflecting learning environment, whether through training or day-to-day practice.

Original languageEnglish
JournalPatient Education and Counseling
DOIs
Publication statusPublished - 2016

Fingerprint

Delivery of Health Care
Social Desirability
Psychometrics
Reproducibility of Results
Self-Assessment
Patient Participation
Aptitude
Surveys and Questionnaires
Self Report
Italy
Patient Care
Nurses
Communication
Learning

Keywords

  • Confirmatory factor analysis
  • Patient-centered
  • Profile analysis
  • Provider-patient communication
  • Self-assessment

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Dealing with patients in healthcare : A self-assessment tool. / Gremigni, Paola; Casu, Giulia; Sommaruga, Marinella.

In: Patient Education and Counseling, 2016.

Research output: Contribution to journalArticle

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