Effectively introducing mobile solutions in hospitals: The importance of process perspective and KPIs

Paolo Locatelli, Roberta Facchini, Roberto Moser, Luca Gastaldi, Mariano Corso, Elena Sini, Michele Torresani

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

ICT enables improvement of healthcare processes, by increasing quality while simultaneously reducing costs. Among the different ICT-based solutions, mobile health is achieving an increasing importance: despite all potential benefits of mobile technologies, little attention has been putso far in their application within hospitals. As a result, any mobile solution introduction tends to not take into account organizational implications, with the result of limited or ineffective adoptions. Drawing on the experience of four successful implementations of mobile solutions in three Italian hospitals, this paper emphasizes the importance of two design factors: (i) the adoption of a process perspective, (ii) the continuous monitoring of a pre-determined sets of Key Performance Indicators (KPIs). Theoretical and managerial implications are proposed and discussed.

Original languageEnglish
Title of host publicationProceedings - IEEE Symposium on Computer-Based Medical Systems
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages417-420
Number of pages4
ISBN (Print)9781479944354
DOIs
Publication statusPublished - 2014
Event27th IEEE International Symposium on Computer-Based Medical Systems, CBMS 2014 - New York, NY, United States
Duration: May 27 2014May 29 2014

Other

Other27th IEEE International Symposium on Computer-Based Medical Systems, CBMS 2014
CountryUnited States
CityNew York, NY
Period5/27/145/29/14

Keywords

  • electronic medical record
  • ICT
  • KPIs
  • mobile health
  • mobile hospital
  • pharmacotherapy
  • stem cells
  • surgical kits

ASJC Scopus subject areas

  • Computer Science Applications
  • Radiology Nuclear Medicine and imaging

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