Enhancing personas for well-being e-services and product service systems

Sauro Vicini; Adriano Gariglio; Francesco Alberti; Elettra Oleari; Alberto Sanna

doi:10.1007/978-3-319-40409-7_35

Enhancing personas for well-being e-services and product service systems

Sauro Vicini, Adriano Gariglio, Francesco Alberti, Elettra Oleari, Alberto Sanna

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Personas are usually included in listings of standard methods within design. The study at hand explores how the Personas method gets integrated in a User-Centered process in the domain of hospital process re-engineering, health and well-being e-Services. The aim of this paper is to demonstrate how new extensions of the Personas method allow to effectively tackle specific challenges related to the design process, and to support e-Services development since the early stages of a project. The outcomes of our evolution of the Personas method are accurate and valuable Personas profiles that designers, developers and whoever is part of the project team can trust when crafting the user experience (UX), the user interface (UI) and the other components of e-Services.

Original language	English
Title of host publication	Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings
Publisher	Springer Verlag
Pages	365-376
Number of pages	12
Volume	9746
ISBN (Print)	9783319404080
DOIs	https://doi.org/10.1007/978-3-319-40409-7_35
Publication status	Published - 2016
Externally published	Yes
Event	5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada Duration: Jul 17 2016 → Jul 22 2016

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9746
ISSN (Print)	03029743
ISSN (Electronic)	16113349

Other

Other	5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
Country	Canada
City	Toronto
Period	7/17/16 → 7/22/16

ASJC Scopus subject areas

Computer Science(all)
Theoretical Computer Science

Access to Document

10.1007/978-3-319-40409-7_35

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Vicini, S., Gariglio, A., Alberti, F., Oleari, E., & Sanna, A. (2016). Enhancing personas for well-being e-services and product service systems. In Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings (Vol. 9746, pp. 365-376). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9746). Springer Verlag. https://doi.org/10.1007/978-3-319-40409-7_35

Enhancing personas for well-being e-services and product service systems. / Vicini, Sauro; Gariglio, Adriano; Alberti, Francesco; Oleari, Elettra; Sanna, Alberto.

Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. Vol. 9746 Springer Verlag, 2016. p. 365-376 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9746).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Vicini, S, Gariglio, A, Alberti, F, Oleari, E & Sanna, A 2016, Enhancing personas for well-being e-services and product service systems. in Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. vol. 9746, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9746, Springer Verlag, pp. 365-376, 5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016, Toronto, Canada, 7/17/16. https://doi.org/10.1007/978-3-319-40409-7_35

Vicini S, Gariglio A, Alberti F, Oleari E, Sanna A. Enhancing personas for well-being e-services and product service systems. In Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. Vol. 9746. Springer Verlag. 2016. p. 365-376. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-40409-7_35

Vicini, Sauro ; Gariglio, Adriano ; Alberti, Francesco ; Oleari, Elettra ; Sanna, Alberto. / Enhancing personas for well-being e-services and product service systems. Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. Vol. 9746 Springer Verlag, 2016. pp. 365-376 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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