Enhancing personas for well-being e-services and product service systems

Sauro Vicini, Adriano Gariglio, Francesco Alberti, Elettra Oleari, Alberto Sanna

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Personas are usually included in listings of standard methods within design. The study at hand explores how the Personas method gets integrated in a User-Centered process in the domain of hospital process re-engineering, health and well-being e-Services. The aim of this paper is to demonstrate how new extensions of the Personas method allow to effectively tackle specific challenges related to the design process, and to support e-Services development since the early stages of a project. The outcomes of our evolution of the Personas method are accurate and valuable Personas profiles that designers, developers and whoever is part of the project team can trust when crafting the user experience (UX), the user interface (UI) and the other components of e-Services.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings
PublisherSpringer Verlag
Pages365-376
Number of pages12
Volume9746
ISBN (Print)9783319404080
DOIs
Publication statusPublished - 2016
Externally publishedYes
Event5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada
Duration: Jul 17 2016Jul 22 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9746
ISSN (Print)03029743
ISSN (Electronic)16113349

Other

Other5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
CountryCanada
CityToronto
Period7/17/167/22/16

ASJC Scopus subject areas

  • Computer Science(all)
  • Theoretical Computer Science

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