Multicenter evaluation of breast cancer patients’ satisfaction and experience with oncology telemedicine visits during the COVID-19 pandemic

Alexandra Bizot, Maryam Karimi, Elie Rassy, Pierre Etienne Heudel, Christelle Levy, Laurence Vanlemmens, Catherine Uzan, Elise Deluche, Dominique Genet, Mahasti Saghatchian, Sylvie Giacchetti, Juline Grenier, Anne Patsouris, Véronique Dieras, Jean Yves Pierga, Thierry Petit, Sylvain Ladoire, William Jacot, Marc Antoine Benderra, Anne De JesusSuzette Delaloge, Matteo Lambertini, Barbara Pistilli

Research output: Contribution to journalArticlepeer-review


Introduction: During the COVID-19 pandemic, teleconsultation was implemented in clinical practice to limit patient exposure to COVID-19 while monitoring their treatment and follow-up. We sought to examine the satisfaction of patients with breast cancer (BC) who underwent teleconsultations during this period. Methods: Eighteen centres in France and Italy invited patients with BC who had at least one teleconsultation during the first wave of the COVID-19 pandemic to participate in a web-based survey that evaluated their satisfaction (EORTC OUT-PATSAT 35 and Telemedicine Satisfaction Questionnaire [TSQ] scores) with teleconsultation. Results: Among the 1299 participants eligible for this analysis, 53% of participants were undergoing standard post-treatment follow-up while 22 and 17% were currently receiving active anticancer therapy for metastatic and localised cancers, respectively. The mean satisfaction scores were 77.4 and 73.3 for the EORTC OUT-PATSAT 35 and TSQ scores, respectively. In all, 52.6% of participants had low/no anxiety. Multivariable analysis showed that the EORTC OUT-PATSAT 35 score correlated to age, anxiety score and teleconsultation modality. The TSQ score correlated to disease status and anxiety score. Conclusion: Patients with BC were satisfied with oncology teleconsultations during the COVID-19 pandemic. Teleconsultation may be an acceptable alternative follow-up modality in specific circumstances.

Original languageEnglish
Pages (from-to)1486-1493
Number of pages8
JournalBritish Journal of Cancer
Issue number11
Publication statusPublished - 2021

ASJC Scopus subject areas

  • Oncology
  • Cancer Research


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