Psychological Support to the Community During the COVID-19 Pandemic: Field Experience in Reggio Emilia, Northern Italy

Fiorello Ghiretti, Gabriela Gildoni, Gaddo Maria Grassi, Laura Torricelli, Elena Benassi, Elisa Bonaretti, Francesca Bonazzi, Sara Borelli, Francesca Cagnolati, Katia Covati, Francesca Errera, Vanessa Finardi, Rossano Grisendi, Jody Libanti, Roberta Lumia, Annachiara Montanari, Giorgia Morini, Sabrina Pettinari, Annamaria Peverini, Caterina RagoneMarco Santachiara, Valerio Valentini, Agnese Zanchetta, Sabina Zapponi, Luana Pensieri, Michele Poletti

Research output: Contribution to journalArticlepeer-review

Abstract

We report the field experience of the psychological staff of Azienda USL-IRCCS di Reggio Emilia, a local health system conglomerate serving half a million inhabitants within a catchment area of the Emilia Romagna Region of Italy, during the coronavirus (COVID-19) pandemic. We provided free telephone-based psychological support for the community, with the specific aim of reducing stress caused by the COVID-19 pandemic and its consequences, such as quarantine and lock-down. We describe how the community used this opportunity of psychological support in terms of problems reported and interventions provided. Our field experience suggests that a service of phone psychological support is feasible and quickly implementable in the case of sudden emergencies that affect, to different extents, the whole community.

Original languageEnglish
Article number561742
JournalFrontiers in Psychology
Volume11
DOIs
Publication statusPublished - Nov 17 2020

Keywords

  • coronavirus pandemic
  • phone assistance
  • psychological support
  • psychological trauma
  • stress exposure

ASJC Scopus subject areas

  • Psychology(all)

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