Quality assessment of mental health care by people with severe mental disorders: a participatory research project

Angelo Barbato, Alessia Bajoni, Filippo Rapisarda, Vito D'Anza, Luigi F abrizio De Luca, Cristiana Inglese, Sonia Iapichino, Fabrizio Mauriello, Barbara D'Avanzo

Research output: Contribution to journalArticle

Abstract

This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers' needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers' expectations.

Original languageEnglish
Pages (from-to)402-408
Number of pages7
JournalCommunity Mental Health Journal
Volume50
Issue number4
DOIs
Publication statusPublished - May 1 2014

ASJC Scopus subject areas

  • Medicine(all)

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    Barbato, A., Bajoni, A., Rapisarda, F., D'Anza, V., De Luca, L. F. A., Inglese, C., Iapichino, S., Mauriello, F., & D'Avanzo, B. (2014). Quality assessment of mental health care by people with severe mental disorders: a participatory research project. Community Mental Health Journal, 50(4), 402-408. https://doi.org/10.1007/s10597-013-9667-6