Abstract
Objectives: The study was carried out to investigate satisfaction, perceived and awaited quality in old and frail hospitalized subjects, admitted to an acute care department and to a rehabilitation unit. Materials and methods: Patients were investigated with a multidimensional geriatric assessment and with a customer satisfaction questionnaire. Patients admitted for rehabilitation were older, with lower education, higher number of depressive symptoms and diseases and worse functional status. Results: Althought the majority of patients was satisfied of the medical care, some of them complained about the hospital forniture, telephones and noise. Patients' expectations were different in the two groups: those admitted for acute diseases'd like to receive explanations and professionality, while patients admitted for rehabilitation'd like mostly kindness. Conclusions: Patients' complaints, suggestion and requests may improve hospital care quality.
| Translated title of the contribution | Quality in geriatrics: Satisfaction, perceived and awaited quality in old hospitalized persons |
|---|---|
| Original language | Italian |
| Pages (from-to) | 26-34 |
| Number of pages | 9 |
| Journal | Giornale di Gerontologia |
| Volume | 51 |
| Issue number | 1 |
| Publication status | Published - Feb 2003 |
ASJC Scopus subject areas
- Ageing
- Geriatrics and Gerontology