Aspetti di qualità in geriatria: Soddisfazione, qualità percepita e attesa in anziani ospedalizzati

Translated title of the contribution: Quality in geriatrics: Satisfaction, perceived and awaited quality in old hospitalized persons

C. Ferlucci, Alessandra Marengoni, M. De Martinis, S. Cossi, M. K. Ghisla, G. Romanelli, R. Leonardi

Research output: Contribution to journalArticlepeer-review

Abstract

Objectives: The study was carried out to investigate satisfaction, perceived and awaited quality in old and frail hospitalized subjects, admitted to an acute care department and to a rehabilitation unit. Materials and methods: Patients were investigated with a multidimensional geriatric assessment and with a customer satisfaction questionnaire. Patients admitted for rehabilitation were older, with lower education, higher number of depressive symptoms and diseases and worse functional status. Results: Althought the majority of patients was satisfied of the medical care, some of them complained about the hospital forniture, telephones and noise. Patients' expectations were different in the two groups: those admitted for acute diseases'd like to receive explanations and professionality, while patients admitted for rehabilitation'd like mostly kindness. Conclusions: Patients' complaints, suggestion and requests may improve hospital care quality.

Translated title of the contributionQuality in geriatrics: Satisfaction, perceived and awaited quality in old hospitalized persons
Original languageItalian
Pages (from-to)26-34
Number of pages9
JournalGiornale di Gerontologia
Volume51
Issue number1
Publication statusPublished - Feb 2003

ASJC Scopus subject areas

  • Ageing
  • Geriatrics and Gerontology

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