Glossario dei termini di management e qualità

Translated title of the contribution: Quality management system: Glossary of terms

E. Pasini, C. Schweiger, M. Scherillo, C. Maugeri, C. Ramponi

Research output: Contribution to journalArticle


The implementation of a quality management system (QMS) in the health-care world is nowadays mandatory. This is a specific request not only of local laws but also of the World Health Organization which recently said that "By the year 2000, there should be structures and processes in all member States to ensure a continuous improvement in the quality of health care". In addition, we are bombarded by demands from patients, physicians, employers and the administration. However a QMS is something new for the medical doctor. We think that the first step to divulge the culture of quality in our field is to have a good knowledge of the specific terminology used in the QMS. This glossary explains the meaning of more than 80 terms related to the QMS.

Original languageItalian
Pages (from-to)754-760
Number of pages7
JournalItalian Heart Journal Supplement
Issue number7
Publication statusPublished - 2001


ASJC Scopus subject areas

  • Cardiology and Cardiovascular Medicine

Cite this

Pasini, E., Schweiger, C., Scherillo, M., Maugeri, C., & Ramponi, C. (2001). Glossario dei termini di management e qualità. Italian Heart Journal Supplement, 2(7), 754-760.