Il sistema qualità in cardiologia: un esempio pratico per sviluppare un modello organizzativo certificabile senza burocrazia.

Translated title of the contribution: Quality system in cardiology: practical example to develop an organizational model for management certification without bureaucracy

Paolo Colonna, Evasio Pasini, Oreste Pitocchi, Francesco Bovenzi, Margherita Sorino, Italo de Luca

Research output: Contribution to journalArticlepeer-review

Abstract

It is a difficult task to define practical guidelines and a pragmatic achievement for the new document of the Italian Ministry of Health for structures of the national health system obtaining a quality system according to the ISO 9000 standard. The present article illustrates the different steps to accomplish the quality management in our cardiology department, recently internationally certified, and it gives several practical examples of the path followed in the different sections of the department to obtain the best management of all the Operative Units, identifying customer requests and measuring customer satisfaction.

Translated title of the contributionQuality system in cardiology: practical example to develop an organizational model for management certification without bureaucracy
Original languageItalian
Pages (from-to)319-331
Number of pages13
JournalItalian Heart Journal
Volume4
Issue number4 Suppl
Publication statusPublished - Apr 2003

ASJC Scopus subject areas

  • Cardiology and Cardiovascular Medicine

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