The Italian AIDS Hot-Line: Providing information to the people

P. Benedetti, M. Zaccarelli, M. Giuliani, M. D. Fabio, C. Valdarchi, P. Pezzotti, M. Tumbarello, D. Greco

Research output: Contribution to journalArticlepeer-review

Abstract

The Italian AIDS hot-line has recently completed its first two operational years Established as an emergency service, it was initially overloaded with calls, under the emotional impact of a new disease. As the average number of calls settled to around a hundred per day, a wider approach aimed at the concerns raised by callers has been possible. A particular effort has been made to handle psychological and social aspects of HIV infections. A large proportion of the questions analyzed (62,500) deal with doubts about transmission (30%), reliability of diagnostic tests (15%), and handling individual situations. Some categories of callers, such as drug users, parents or relatives of HIV-infected people, and seropositives often require experienced telephone counselling. HIV-positive callers follow the proportional distribution of AIDS cases in Italy: intravenous drug users forming the majority, followed by homosexuals and finally heterosexual subjects (reaching 10%, a value in accordance with trend projections). The demand for advice has increased over time, together with an evident refinement of question content.

Original languageEnglish
Pages (from-to)145-152
Number of pages8
JournalAIDS Care - Psychological and Socio-Medical Aspects of AIDS/HIV
Volume1
Issue number2
DOIs
Publication statusPublished - 1989

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Health(social science)
  • Social Psychology
  • Social Sciences (miscellaneous)
  • Health Professions(all)

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