The Italian version of the physical therapy patient satisfaction questionnaire - [PTPSQ-I(15)]: Psychometric properties in a sample of inpatients

Carla Vanti, Paolo Pillastrini, Marco Monticone, Daniele Ceron, Francesca Bonetti, Raffaella Piccarreta, Andrew Guccione, Francesco Saverio Violante

Research output: Contribution to journalArticlepeer-review


Background: In a previous study we described the translation, cultural adaptation, and validation of the Italian version of the PTPSQ [PTPSQ-I(15)] in outpatients. To the authors' knowledge, the PTPSQ was never studied in a hospital setting.The aims of this study were: (1) to establish the psychometric properties of the Physical Therapy Patient Satisfaction Questionnaire [PTPSQ- I(15)] in a sample of Italian inpatients, and (2) to investigate the relationships between the characteristics of patients and physical therapists and the indicators of satisfaction. Methods. The PTPSQ-I(15) was administered to inpatients in a Physical Medicine and Rehabilitation Unit. Reliability of the PTPSQ-I(15) was measured by internal consistency (Cronbach's ) and test-retest stability (ICC 3,1). The internal structure was investigated by factor analysis. Divergent validity was measured by comparing the PTPSQ-I(15) with a Visual Analogue Scale (VAS) for pain and with a 5-point Likert-type scale evaluating the Global Perceived Effect (GPE) of the physical therapy treatment. Results: The PTPSQ-I(15) was administered to 148 inpatients, and 73 completed a second administration. The PTPSQ-I(15) showed high internal consistency ( = 0.949) and test-retest stability (ICC = 0.996). Divergent validity was moderate for the GPE (r = - 0.502, P <0.001) and strong for the VAS (r = -0.17, P = 0.07). Factor analysis showed a one-factor structure. Conclusions: The administration of PTPSQ-I(15) to inpatients demonstrated strong psychometric properties and its use can be recommended with Italian-speaking population. Further studies are suggested on the concurrent validity and on the psychometric properties of the PTPSQ-I(15) in different hospital settings or with other pathological conditions.

Original languageEnglish
Article number135
JournalBMC Musculoskeletal Disorders
Issue number1
Publication statusPublished - Apr 23 2014


  • Hospital
  • Outcome assessment (health care)
  • Patient satisfaction
  • Physical therapy
  • Quality of health care

ASJC Scopus subject areas

  • Orthopedics and Sports Medicine
  • Rheumatology


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