Abstract
The present study compared the performance of a multidimensional patient satisfaction questionnaire according to the timing of questionnaire administration. Comparisons were made in terms of: (a) the completeness and representativeness of the data set (number of missing questionnaires, number missing item responses, respondents' representativeness to the target population); (b) the questionnaire acceptability to respondents (time and difficulty to complete); (c) the questionnaire reliability; and (d) variability of scores. One hundred and ten consecutive breast cancer patients hospitalised for surgery were randomised between being sent the comprehensive assessment of satisfaction with care (CASC) at 2 weeks (T2W) or at 3 months (T3M) after hospital discharge. The time to complete the CASC was shorter at T3M than at T2W and the mean percentage of item omission was lower at T3M (1.68) than at T2W (3.82). However, the response rate was much higher at T2W (87%) than at T3M (66%), making item omission non-significant. At both times of questionnaire administration samples were equally biased towards patients having undergone a less invasive surgery. Moreover, the multi-item scales of the CASC demonstrated adequate internal consistency coefficients, except the general satisfaction scale at T3M, and fairly symmetrical distribution of scores. Response rate should be considered in priority. This criteria favoured an administration of the CASC shortly after discharge. Besides in a cancer patient population care experience and perception may vary in a 6 weeks time lapse. The timing of assessment needs to be clearly specified in cancer patients satisfaction survey.
| Original language | English |
|---|---|
| Pages (from-to) | 131-136 |
| Number of pages | 6 |
| Journal | Patient Education and Counseling |
| Volume | 46 |
| Issue number | 2 |
| Publication status | Published - 2002 |
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Keywords
- Oncology
- Patient satisfaction
- Timing of assessment
ASJC Scopus subject areas
- Medicine(all)
Cite this
Timing of patient satisfaction assessment : Effect on questionnaire acceptability, completeness of data, reliability and variability of scores. / Brédart, Anne; Razavi, Darius; Robertson, Chris; Brignone, Stefania; Fonzo, Dora; Petit, Jean Yves; De Haes, J. C J M.
In: Patient Education and Counseling, Vol. 46, No. 2, 2002, p. 131-136.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Timing of patient satisfaction assessment
T2 - Effect on questionnaire acceptability, completeness of data, reliability and variability of scores
AU - Brédart, Anne
AU - Razavi, Darius
AU - Robertson, Chris
AU - Brignone, Stefania
AU - Fonzo, Dora
AU - Petit, Jean Yves
AU - De Haes, J. C J M
PY - 2002
Y1 - 2002
N2 - The present study compared the performance of a multidimensional patient satisfaction questionnaire according to the timing of questionnaire administration. Comparisons were made in terms of: (a) the completeness and representativeness of the data set (number of missing questionnaires, number missing item responses, respondents' representativeness to the target population); (b) the questionnaire acceptability to respondents (time and difficulty to complete); (c) the questionnaire reliability; and (d) variability of scores. One hundred and ten consecutive breast cancer patients hospitalised for surgery were randomised between being sent the comprehensive assessment of satisfaction with care (CASC) at 2 weeks (T2W) or at 3 months (T3M) after hospital discharge. The time to complete the CASC was shorter at T3M than at T2W and the mean percentage of item omission was lower at T3M (1.68) than at T2W (3.82). However, the response rate was much higher at T2W (87%) than at T3M (66%), making item omission non-significant. At both times of questionnaire administration samples were equally biased towards patients having undergone a less invasive surgery. Moreover, the multi-item scales of the CASC demonstrated adequate internal consistency coefficients, except the general satisfaction scale at T3M, and fairly symmetrical distribution of scores. Response rate should be considered in priority. This criteria favoured an administration of the CASC shortly after discharge. Besides in a cancer patient population care experience and perception may vary in a 6 weeks time lapse. The timing of assessment needs to be clearly specified in cancer patients satisfaction survey.
AB - The present study compared the performance of a multidimensional patient satisfaction questionnaire according to the timing of questionnaire administration. Comparisons were made in terms of: (a) the completeness and representativeness of the data set (number of missing questionnaires, number missing item responses, respondents' representativeness to the target population); (b) the questionnaire acceptability to respondents (time and difficulty to complete); (c) the questionnaire reliability; and (d) variability of scores. One hundred and ten consecutive breast cancer patients hospitalised for surgery were randomised between being sent the comprehensive assessment of satisfaction with care (CASC) at 2 weeks (T2W) or at 3 months (T3M) after hospital discharge. The time to complete the CASC was shorter at T3M than at T2W and the mean percentage of item omission was lower at T3M (1.68) than at T2W (3.82). However, the response rate was much higher at T2W (87%) than at T3M (66%), making item omission non-significant. At both times of questionnaire administration samples were equally biased towards patients having undergone a less invasive surgery. Moreover, the multi-item scales of the CASC demonstrated adequate internal consistency coefficients, except the general satisfaction scale at T3M, and fairly symmetrical distribution of scores. Response rate should be considered in priority. This criteria favoured an administration of the CASC shortly after discharge. Besides in a cancer patient population care experience and perception may vary in a 6 weeks time lapse. The timing of assessment needs to be clearly specified in cancer patients satisfaction survey.
KW - Oncology
KW - Patient satisfaction
KW - Timing of assessment
UR - http://www.scopus.com/inward/record.url?scp=0036183647&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0036183647&partnerID=8YFLogxK
M3 - Article
C2 - 11867243
AN - SCOPUS:0036183647
VL - 46
SP - 131
EP - 136
JO - Patient Education and Counseling
JF - Patient Education and Counseling
SN - 0738-3991
IS - 2
ER -